Information we collect
Hideon VPN may process limited technical information needed to provide VPN connectivity, app security, diagnostics, subscription access, and customer support.
- Support requests submitted through this website, including name, email address, topic, message, request time, IP address, and browser user agent.
- Basic operational records needed to keep the service reliable and prevent abuse.
- Purchase and subscription status provided by Apple when you use in-app purchases.
VPN traffic
We do not inspect, sell, or store the content of your VPN browsing activity. We do not keep records of the websites, apps, or services you access through the VPN tunnel.
How we use information
We use information to operate the VPN service, respond to support requests, maintain security, troubleshoot service issues, process subscription access, and comply with applicable legal obligations.
Payments
Subscriptions are processed through Apple's in-app purchase system. Apple handles payment details, billing, cancellation, and refund workflows according to Apple policies.
Data retention
Support requests are retained as long as needed to respond and maintain a support history. Operational records are retained only as reasonably necessary for security, troubleshooting, and service reliability.
Contact
For privacy or support questions, contact us through the support page.